How to Negotiate Better Deals With Hospitality Suppliers
Your suppliers can have a huge impact on the profitability of your hospitality business. Food, beverages, cleaning products, packaging, linen and other supplies can represent a significant portion of your operating costs. Yet many hospitality businesses simply accept the price on the invoice. That’s a mistake. Negotiating with suppliers isn’t about bullying someone into giving […]
How to Control Labour Costs in Your Cafe, Restaurant or Hotel Without Cutting Staff
Labour is one of the biggest costs in hospitality. And when the numbers aren’t working, the first solution many owners reach for is simple: Cut the roster. Sometimes that is necessary. But cutting staff isn’t always the answer. If you take one person off the floor during a busy service and suddenly customers are waiting […]
How to Set Up a Speed Tray Behind the Bar for Faster Service
A well-set-up speed tray can make a surprising difference to the speed and efficiency of your bar. During a quiet shift, it probably doesn’t matter whether the vodka is 30 centimetres to your left or right. During a Friday night rush, when you’ve got six drinks waiting on the docket, those extra movements add up. […]
How to Set Up Your Commercial Kitchen: A Practical Guide for Hospitality Businesses
Setting up a commercial kitchen is about far more than buying equipment and finding somewhere to put it. A good kitchen should allow your team to prepare food quickly, safely, consistently and profitably. Get the layout wrong and your staff can spend the entire service walking back and forwards, waiting for equipment, searching for ingredients […]
How to Reduce Labour Costs Without Cutting Staff
Labour is one of the biggest costs in most hospitality businesses. And when profits are under pressure, the first instinct is often: “We need to cut staff.” Sometimes reducing hours is necessary. But cutting staff isn’t always the best solution. If you remove the wrong person at the wrong time, you can create longer wait […]
How to Build a Hospitality Roster That Actually Works
A hospitality roster can make or break your week. Get it right and your team is ready when customers arrive, the kitchen has enough people to keep up, the bar isn’t overloaded and staff know what they’re doing. Get it wrong and you can end up with: A good hospitality roster isn’t simply a list […]
How to Train Your Hospitality Staff: A Practical Guide for Cafe, Restaurant and Bar Owners
Good hospitality staff don’t just happen. Even the best employee can struggle if they are thrown into a busy shift with little training, unclear expectations and no idea how the business actually operates. One of the biggest mistakes hospitality businesses make is assuming that an experienced person automatically knows how you want things done. They […]
How to Reduce Food Waste in Your Cafe, Restaurant or Hotel Kitchen
Food waste is one of those costs that can quietly destroy your hospitality business. You buy the ingredients. Your staff prepare them. Some get used. Some get thrown away. And because you don’t necessarily see the money leaving your bank account at the moment the food hits the bin, it can be easy to ignore. […]
