How to Reduce Labour Costs Without Cutting Staff
Labour is one of the biggest costs in most hospitality businesses. And when profits are under pressure, the first instinct is often: “We need to cut staff.” Sometimes reducing hours is necessary. But cutting staff isn’t always the best solution. If you remove the wrong person at the wrong time, you can create longer wait […]
How to Keep Good Hospitality Staff: 10 Ways to Reduce Staff Turnover
Good hospitality staff are hard to find. Good hospitality staff who are reliable, capable, understand your business and can be trusted during a busy service are even harder to replace. So when a good employee leaves, the cost isn’t simply their final pay. You may also have to deal with: That’s why staff retention matters. […]
How to Get More Customers From Google: A Hospitality Business Guide
When someone wants a coffee, lunch, dinner, a hotel room or somewhere to hold a function, there’s a good chance they will search Google before deciding where to go. They might search: “Cafe near me” “Best restaurant in Logan” “Hotel near Brisbane airport” “Pub with meals near me” “Breakfast near me” “Function venue Brisbane” If […]
How to Create a Hospitality Marketing Plan That Actually Generates Customers
Most hospitality businesses don’t have a marketing plan. They have a Facebook page. They have an Instagram account. They occasionally run an offer. Someone posts a photo of the food. Someone else remembers to update the website. Then the owner wonders why sales are unpredictable. Marketing shouldn’t be a collection of random activities. A good […]
